About this policy
Banala Inc. (“Banala,” “we,” “our,” or “us”) is a U.S. company. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit banala.life, purchase our products, subscribe to our updates, or contact our team.
Banala Inc. is responsible for the personal information covered by this policy and acts as the controller where applicable data protection law uses that term. Additional notices may describe practices specific to an app, connected service, promotion, or other interaction. This policy does not replace those notices or the terms governing a purchase or service.
For privacy questions or requests, email contact@banala.life. Nothing in this policy limits a privacy right or obligation that cannot lawfully be excluded.
Information we collect
The information we collect depends on how you interact with us.
- Information you provide. Your name, email address, phone number, billing and delivery addresses, order details, account information if you create an account, marketing preferences, support messages and content you choose to submit.
- Information collected through the website. Your IP address, browser and device information, pages visited, referring pages or campaigns, interactions with our website, cookie identifiers and approximate location inferred from your IP address.
- Information from service providers and platforms. Payment confirmations, delivery updates, fraud-prevention information and order or contact details supplied by a marketplace or crowdfunding platform when needed to fulfill your purchase or request.
Payments. Payments are handled by third-party payment providers. We do not store your full payment card details. We receive the transaction information needed to confirm payments, process refunds and manage orders.
Some information is necessary to process an order or respond to a request. If you do not provide it, we may be unable to complete your purchase, arrange delivery or provide the support you requested. Please avoid including unnecessary sensitive personal information in messages to us.
How and why we use information
We use personal information for the following purposes. Where the law requires a legal basis for processing, the relevant basis depends on the purpose and circumstances.
- Orders and requested services. To take payment, fulfill purchases, deliver products, manage accounts, and handle returns, refunds or warranty requests. This is generally necessary to perform our contract with you or take steps you request before a purchase.
- Customer care and business operations. To answer inquiries, maintain records, understand website performance and improve our products and service. Where appropriate, we rely on our legitimate interests in operating and improving our business, subject to your rights and interests.
- Security and fraud prevention. To protect customers, transactions and our website, investigate misuse and resolve disputes. This may be necessary for our legitimate interests or to meet legal obligations.
- Marketing and personalization. To send updates you subscribe to, measure campaigns and provide relevant content or advertising, subject to your choices. We rely on consent where required by applicable law.
- Legal compliance. To meet tax, accounting, regulatory and other legal requirements and respond to valid legal requests.
Where processing depends on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew consent.
Cookies and advertising
We use cookies and similar technologies, including tags and pixels, to operate our website, remember preferences, understand website use, and support marketing. Some are necessary for functions such as the shopping cart, checkout, and security. Others support analytics, personalization, or advertising.
These technologies may collect device identifiers and information about your browsing activity. Advertising and analytics providers may collect information about your online activities over time and across different websites or services. Where required by applicable law, consent is needed before technologies are used to store or access information on your device.
You can delete or block cookies through your browser. Where a cookie-preference control is displayed on our website, you can use it to manage the options offered there. Blocking necessary cookies may affect the shopping cart, checkout, or other features. Browser cookie settings may not control every form of tracking or advertising.
Some disclosures through advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under applicable privacy laws, even when no money is exchanged. Where those laws apply, you may have the right to opt out. Contact contact@banala.life to make a request or ask about the choices available to you.
For more information about cookies and related technologies, see our Cookie Policy.
When we share information
We disclose personal information where needed for the purposes described in this policy, including to:
- Service providers and business partners that support website hosting, e-commerce, payment processing, fulfillment, delivery, email, customer support, analytics, advertising, security, and fraud prevention.
- Professional advisors, such as accountants, auditors, insurers, and legal advisors, where relevant to their services.
- Authorities or other parties when required by law or valid legal process, or when reasonably necessary and permitted by law to investigate fraud, enforce applicable terms, establish or defend legal claims, or protect rights, safety, and security.
- Parties to a business transaction, such as a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, subject to applicable confidentiality and data protection requirements.
- Other recipients at your direction, or with your consent where required.
The information disclosed depends on the service or purpose. Providers acting on our behalf process information under applicable contractual obligations. Some providers, including certain payment, delivery, and advertising services, may also process information for their own purposes under their privacy notices.
International processing
Banala serves customers in different countries. Your information may be processed in the United States, Thailand or other countries where we or our service providers operate. Privacy laws in those countries may differ from those where you live.
International transfers are subject to applicable data-protection requirements. Depending on the countries and processing involved, a transfer may require recognized safeguards or another permitted legal basis. You can contact contact@banala.life for information about the destinations and safeguards relevant to your information.
How long we keep information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable law. The retention period depends on the type of information, why it is needed, our relationship with you, and relevant legal requirements.
- Order and transaction records support fulfillment, returns, warranties, chargebacks, and tax or accounting requirements.
- Support correspondence is kept to resolve inquiries and manage associated warranty matters, complaints, or disputes.
- Marketing preferences are kept while relevant to your subscription. After an opt-out, a limited record may be kept to respect that choice.
- Website and security records are kept according to their operational purpose and any need to investigate fraud, misuse, or security incidents.
We may retain relevant information when reasonably necessary and permitted by law to meet recordkeeping requirements or establish, exercise, or defend legal claims. We take account of applicable limitation periods and any legal obligation to preserve records. When information is no longer needed for an applicable purpose, we delete it or anonymize it.
Protecting information
We use reasonable technical and organizational safeguards designed to protect personal information, taking account of the information involved and the risks of processing.
No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and contact contact@banala.life if you suspect unauthorized activity involving your interaction with us.
Your rights and choices
Your privacy rights depend on where you live, the processing involved, and the law that applies to Banala. Where applicable, these rights may include:
- Knowing about, accessing, or obtaining a copy of your personal information.
- Correcting inaccurate or incomplete information.
- Requesting deletion of your information.
- Receiving certain information in a portable format.
- Objecting to or restricting certain processing.
- Withdrawing consent where processing is based on consent.
- Opting out of sales, sharing, targeted advertising, or certain profiling activities covered by applicable law.
- Limiting certain uses or disclosures of sensitive personal information, where the law provides that right.
- Complaining to the relevant privacy or data protection authority.
You can opt out of our marketing emails at any time. Where applicable law gives you the right to object to processing for direct marketing, you may exercise it at any time.
Making a request. Email contact@banala.life and describe the right you wish to exercise. An authorized representative may act for you where permitted by law. For requests such as access, correction, or deletion, we may need information to verify your identity and, where applicable, your representative’s authority. We will not require identity verification for an opt-out where applicable law prohibits it. Please do not send identity documents unless we request them through an appropriate channel.
Conditions and exceptions. We may decline or limit a request where the law permits, including where disclosure would affect another person’s rights, information must be retained for a legal obligation or legal claim, or required identity verification cannot be completed. We will respond within the applicable legal deadline, explain our decision, and provide any appeal information required by law. You may exercise applicable privacy rights without unlawful discrimination.
Appeals and complaints. Where an appeal right applies, email us with “Privacy appeal” in the subject line and explain why you would like us to reconsider. You may also contact the relevant regulator. People in the European Economic Area can complain to a relevant data protection authority, including where they live or work. In the United Kingdom, the authority is the Information Commissioner’s Office. In Thailand, it is the Personal Data Protection Committee. U.S. residents may contact the state attorney general or other privacy regulator with jurisdiction.
Marketing communications
If you subscribe to Banala updates, we may email you about products, launches, offers, and company news. You can unsubscribe at any time using the link in a marketing email or by contacting contact@banala.life.
Unsubscribing from marketing does not stop necessary messages about orders, delivery, support requests, warranties, account security, or legal notices. For cookie and advertising choices, see the “Cookies and advertising” section.
Reviews and public content
If you choose to publish a review, comment, or other content, that content and the name or profile details shown with it may be visible to others. Please avoid including information you do not want to make public. Public content may be copied or shared by other people.
Our further use of identifiable testimonials, photos, or videos is subject to the permissions provided and applicable law. Sending a private support message does not, by itself, give us permission to publish it as a testimonial.
Children’s privacy
Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information to us, please contact contact@banala.life so we can investigate and take appropriate steps, including deletion where required.
Other websites and services
Our website may link to third-party websites or include content and services provided by other organizations. Third-party services you choose to use may collect and process information under their own privacy notices and terms. We do not control their independent privacy practices. This does not affect our responsibilities under applicable law for processing within our control.
Please review the relevant notices when using an external payment service, social platform, marketplace, crowdfunding platform, or another third-party service.
Changes to this policy
We may update this policy as our website, services, practices, or legal requirements change. We will post the revised policy on this page and update the effective date above.
Where required by law, we will provide additional notice of material changes, such as a prominent website notice or an email, and obtain consent before making changes that require it.
Contact us
For questions about this policy or to make a privacy request, contact:
Banala Inc.
contact@banala.life
