Shipping Policy

About this policy

This Shipping Policy explains delivery arrangements for products purchased directly from Banala Inc. through banala.life, including processing times, shipping charges, tracking, and help with delivery issues.

Please review any product-specific shipping information shown before you order. Purchases through retailers, marketplaces, or crowdfunding platforms may have separate fulfillment arrangements and terms disclosed through that channel.

Delivery destinations

Banala ships worldwide. Orders are fulfilled through our shipping partners in the United States and Thailand, depending on the destination and available inventory.

Available shipping methods and rates are shown at checkout. Some remote areas may have limited carrier service or longer delivery times. If a delivery restriction affects an order already placed, we will contact you about the available options.

Order processing

Most orders are processed within 1–2 business days after payment is received and the information needed to fulfill the order has been provided. Orders placed on weekends or public holidays begin processing on the next business day.

Business days exclude weekends and public holidays relevant to the fulfillment location. Processing time is separate from the carrier’s delivery time. If we need to resolve an address or order-information issue, we will contact you.

Estimated delivery times

Estimated delivery times after shipment are:

United States: 2–5 business days.
Thailand: 2–5 business days.
International orders: 3–7 business days, depending on the destination and customs processing.

These are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, weather, holidays, and remote delivery locations can affect transit time. The estimates do not limit any cancellation, refund, or other remedy required by applicable law.

Shipping charges

Banala offers free shipping within the United States. International shipping methods and charges are shown at checkout before you place your order.

Shipping charges depend on the destination, order details, and available service. Please review the order total and shipping information before completing checkout. Import duties, taxes, and carrier clearance charges are addressed separately below.

Preorders and crowdfunding orders

Preorders, backorders, and crowdfunding rewards may have shipment estimates that differ from the processing and transit estimates above. Refer to the product listing, order information, or campaign for the timeline disclosed for that purchase or pledge.

Where applicable, we will provide updates about material changes to the expected shipment date. Separate campaign or platform terms do not remove rights that apply under mandatory consumer law.

Shipping confirmation and tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information. Carrier tracking may take time to show the first scan or a later movement.

If you cannot find the confirmation email, check your spam folder or contact support@banala.life with your order number. A tracking estimate may change as the carrier processes the shipment.

Delivery details and address changes

Please provide a complete and accurate shipping address, email address, and any contact phone number requested for delivery. If you notice an error, email support@banala.life as soon as possible with your order number and the corrected details.

We will check whether the address can still be changed. Changes cannot be guaranteed once an order enters fulfillment or has shipped. If a carrier offers a redirection service, its availability and any charges depend on that carrier.

Customs, duties, and taxes

International shipments may be subject to import duties, taxes, customs inspections, or carrier clearance fees. These depend on the destination’s rules and the shipping arrangement disclosed for your order.

Charges not included in the amount collected at checkout may be payable by the recipient where required by the applicable import rules. Please review the checkout information and contact us before ordering if you need clarification. We cannot control assessments or clearance times imposed by customs authorities.

We provide the customs information required for the shipment. We cannot mark a commercial purchase as a gift or declare a value lower than the actual order value.

Failed deliveries and returned packages

If a shipment is returned because of an incorrect address, an unsuccessful delivery attempt, an unclaimed package, or refusal of delivery, contact support@banala.life so we can review the circumstances.

Reshipment may be possible. We will explain any additional shipping charge before arranging it. Where permitted by law, a refund may exclude shipping charges you paid and reasonable return-carrier charges caused by an incorrect address, failure to collect, or refusal of delivery. Any deduction will be explained.

These provisions do not reduce remedies required when Banala is responsible for the problem or the goods are defective. Refusing a package does not replace any notice required to exercise a cancellation or return right.

Delayed or missing shipments

If we cannot ship an order within the applicable promised timeframe, we will notify you and provide the delay, cancellation, and refund options required by law. Where consent to a shipment delay is required, we will seek it. If the order must be canceled, we will issue the refund required by law promptly.

If an order has shipped but is delayed, tracking has stopped updating, or the package has not arrived, email support@banala.life with the order number and available tracking details. We will investigate with the carrier and work with you on an appropriate resolution, including a replacement or refund where required.

A carrier investigation helps us establish what happened; it does not replace your rights under applicable law.

Damaged or incomplete deliveries

Please contact support@banala.life if your shipment arrives damaged, contains the wrong item, or appears incomplete. Include your order number and a description of the issue. Photos of the item, shipping label, and packaging are helpful when reasonably available.

Please keep the packaging while we review the issue, if possible. We will explain the next steps and provide the remedy appropriate to the circumstances and applicable law.

Returns, your rights, and policy updates

For product returns, refunds, and warranty assistance, see our Returns & Support page or contact our support team. Please obtain return instructions before sending an item back. This Shipping Policy does not limit any consumer rights that cannot lawfully be excluded.

We may update this policy for future orders. The date above identifies the current version. The shipping terms disclosed when you place an order continue to apply to that order, subject to applicable law and any later change you agree to.